Flit — Global Refund and Cancellation Policy

1. Scope

Payments for published content on One.Flit are final, and Haiku subscriptions are non-refundable but run to the end of the paid period. This policy explains those rules and how to cancel.
This Refund and Cancellation Policy (the "Policy") applies to all customers worldwide who use services provided by Summit Paycom Private Limited, operating as Flit ("Flit", "we", "us"). It covers:
•      One.Flit (heyflit.com) — Flit's Creator Discovery, Campaign Management, Creator Communication Management, Campaign Analytics, payments, service for creator campaigns, content and payments.
•      Haiku (haiku.heyflit.com) — Flit's subscription platform for creator collaboration and campaign management.
This Policy forms part of, and should be read with, Flit's Terms of Service and Privacy Policy. If this Policy conflicts with a signed order form or master services agreement, that agreement prevails for that customer.

2. Definitions
Term
Meaning
Customer
A brand, agency or business that buys services from Flit.
Creator
An influencer or content creator engaged and paid through One.Flit.
Content Piece
Any reel, post, story, video, short, blog or other deliverable commissioned through One.Flit.
Published
A Content Piece that has gone live on any platform, or been delivered to the Customer for approval or use.
Subscription
A paid Haiku plan billed monthly or annually in advance.
Billing Period
The month (or year) a Subscription fee covers.
Platform Fee
Flit's Platform fee and campaign commission.

3. One.Flit — Content and Creator Payments
Once a Content Piece is Published, it cannot be cancelled and no refund is due.

3.1 Published content. No cancellation, refund or credit is offered for any reel, post or other Content Piece that is already Published. This holds even if the Customer later removes, archives or stops using the content.
3.2 Creator payouts. Amounts paid out to Creators are final once disbursed.
3.3 Unpublished content. A Customer may request cancellation of a Content Piece before it is Published. Flit will review each request and may approve it only if:
1.     the Creator has not yet delivered or published the Content Piece; and
2.     no payout, advance or milestone payment for it has been released to the Creator.

Where a cancellation is approved, any refund excludes Platform Fees, amounts already paid to the Creator, and costs already incurred.

3.4 Structured payments. For advance, milestone or proof-of-work payments, each released leg is final. Only legs not yet released can be cancelled under 3.3.
3.5 Disputes about quality. Concerns about a Content Piece's quality or fit are a matter between the Customer and the Creator under their agreed brief or contract. Flit will help mediate but does not refund Published content.

4. Haiku — Subscriptions

Haiku fees are non-refundable, but a cancelled account keeps full access until the end of the Billing Period already paid for.

4.1 No refunds. Subscription fees are billed in advance and are not refunded, in full or in part, for any reason. This includes unused time, unused seats or features, and downgrades.

4.2 Cancellation. A Customer may cancel a Subscription at any time. On cancellation:
•      access continues until the last day of the current prepaid Billing Period;
•      all future billing stops, and no further charges are made; and
•      auto-renewal is switched off and stays off unless the Customer re-subscribes.

4.3 Pausing. Instead of cancelling, a Customer may pause a Subscription. Billing is paused from the next Billing Period, and access ends when the current paid period ends. Resuming restarts billing from the date of resumption.

4.4 After the paid period. When the paid period ends, the account moves to read-only or inactive status. Customers should export any data they need before that date. Data is then retained or deleted as set out in the Privacy Policy.

4.5 Annual plans. Annual Subscriptions follow the same rules: no pro-rata refund, with access until the end of the paid year.

5. General Terms

5.1 Billing errors. If Flit charges a Customer twice, charges the wrong amount, or charges after a valid cancellation, Flit will refund the excess in full once verified.

5.2 Refund method and timing. Approved refunds go back to the original payment method. Flit initiates them within 7 business days of approval; the bank or card network may take a further 5–10 business days.

5.3 Taxes. Refunds are adjusted for GST, TDS and other taxes in line with applicable law. Where tax has already been deposited or reported, Flit will issue a credit note or follow the statutory correction process.

5.4 Currency. International refunds are made in the original billing currency. Flit is not responsible for exchange-rate differences or fees charged by the Customer's bank.

5.5 Chargebacks. Customers should contact Flit before raising a chargeback. Flit may suspend the account while a chargeback is open and may recover any amount reversed for services already delivered.

5.6 Termination by Flit. If Flit ends a service for its own convenience, it will refund the unused, prepaid portion. No refund applies where Flit suspends or terminates an account for breach of the Terms of Service, fraud or misuse.

5.7 Statutory rights. Nothing in this Policy limits any right a Customer has under laws that cannot be excluded by contract.

6. How to Cancel or Request a Refund

Cancel a Haiku plan from account settings; send all other requests to Flit support in writing.

1.     Haiku: go to Settings → Billing → Cancel or Pause Subscription, or email support. Cancellation takes effect at the end of the current Billing Period.

2.     One.Flit: email support with the campaign name, Creator name(s), Content Piece(s) and payment reference.

3.     Flit acknowledges each request within 2 business days and gives a decision within 7 business days.

Contact: support@flit.in

Grievance Officer: Mouna Poovaiah, mouna@flit.in. Grievances are acknowledged within 48 hours and resolved within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Registered entity: Summit Paycom Private Limited, Bengaluru, Karnataka, India. 

7. Governing Law and Changes

This Policy is governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction.

7.1 International customers. Customers outside India agree to this governing law and jurisdiction, except where local consumer law grants rights that cannot be waived.

7.2 Changes. Flit may update this Policy from time to time. The updated version is posted on heyflit.com with a new effective date. Changes do not apply to payments or Billing Periods made before the effective date.

7.3 Severability. If any part of this Policy is found unenforceable, the rest remains in full effect.