Flit — Shipping and Exchange Policy

1. Overview

Flit does not sell or ship physical goods, so no shipping charges, couriers or delivery addresses apply to any purchase.

Summit Paycom Private Limited, operating as Flit ("Flit", "we", "us"), provides only digital software and financial services. These are:

•      One.Flit (heyflit.com) — Flit's Creator Discovery, Campaign Management, Creator Communication Management, Campaign Analytics, payments, service for creator campaigns, content and payments.
•      Haiku (haiku.heyflit.com): a subscription platform for creator collaboration and campaign management.

This policy explains how these services are delivered electronically, how long delivery takes, and how plan changes and service exchanges work. It applies to customers worldwide and should be read alongside our

Terms of Service, Privacy Policy, and Refund and Cancellation Policy.

2. How We Deliver

Every Flit service is delivered online, through your account dashboard, email or bank and UPI rails.

2.1 Account access. Once sign-up and payment are complete, you get access to the Flit dashboard. Login details and confirmations are sent to your registered email address.

2.2 One.Flit content, payments. When you fund and approve a content piece or a payout, Flit processes it to creators by UPI or bank transfer. Payment confirmations, invoices and tax documents are made available in your dashboard and sent by email.

2.3 Compliance documents. GST invoices, TDS records, contracts and KYC records are delivered as downloadable digital files. Signed contracts are available to both parties once e-signing is complete.

2.4 Creator content. Reels, posts and other content are published by creators on their own social platforms or shared through Haiku. Flit does not physically deliver any content or media.

2.5 Haiku subscriptions. Paid features unlock on your account once payment is confirmed. Renewals, receipts and billing notices are sent by email.

3. Delivery Timelines

Most services activate instantly. Timelines that depend on banks or creators are listed below.
Service
How it is delivered
Typical timeline
Account activation
Dashboard access + email confirmation
Instant, after sign-up and verification
Haiku subscription
Paid features unlocked on your account
Instant, once payment is confirmed
Creator payouts (UPI / bank)
Transfer to the creator's verified account
Usually instant; up to 2 business days if bank-side delays occur
Invoices and receipts
Dashboard + email
Within 24 hours of the transaction
GST / TDS documents
Downloadable from the dashboard
As per statutory filing timelines
Contracts
E-signed copy in dashboard + email
Instant, once all parties sign
Creator content
Published by the creator on their platform
As agreed in the campaign brief or contract
Timelines are estimates. Delays caused by banks, payment networks, KYC checks, public holidays or third-party platforms are outside Flit's control.

4. Exchanges

There are no physical goods to return or exchange, but you can change plans or services as described here.

4.1 Haiku upgrades. You can upgrade to a higher plan at any time. The new features unlock immediately, and the price difference for the current Billing Period is charged on a pro-rata basis.

4.2 Haiku downgrades. You can move to a lower plan at any time. The change takes effect from the next Billing Period, and you keep your current plan until then. No refund or credit is given for the remaining period.

4.3 Switching billing cycle. You can switch between monthly and annual billing. The new cycle starts when the current paid period ends.

4.4 Creator content. A published reel or post cannot be exchanged for another. Revisions, reshoots or replacement content depend on the brief or contract agreed with the creator, and Flit can help coordinate.

4.5 Payment corrections. If a payout goes to the wrong amount or reference because of an error on Flit's part, Flit will correct it. Errors in details supplied by the customer, such as a wrong creator account, are handled case by case with the receiving bank.

5. Delivery Issues and International Customers

If a service has not reached you within the timelines above, contact support and we will investigate within 2 business days.

5.1 Access problems. If you cannot log in or paid features have not unlocked after payment, email support with your registered email and payment reference. Check your spam folder for confirmation emails first.

5.2 Failed or delayed payouts. If a creator payout fails, for example because of incorrect bank details, the amount is returned to your Flit balance or source account. You will be notified so the details can be corrected and the payout retried.

5.3 International customers. Flit services are available online worldwide, so no customs duties, import taxes or cross-border shipping charges apply. Your bank may charge currency conversion or foreign transaction fees.

5.4 Taxes. Applicable GST or other taxes are shown on your invoice. No separate shipping or handling fees are ever charged.

6. Related Policies, Contact and Changes

6.1 Refunds and cancellations. Refunds and cancellations are covered by Flit's Refund and Cancellation Policy, not by this policy.

6.2 Contact. For questions about delivery or plan changes, write to support@flit.in. Grievances can be raised with our Grievance Officer Mouna Poovaiah at mouna@flit.in.

6.3 Changes. Flit may update this policy from time to time. The latest version is always available on heyflit.com, with its effective date shown at the top.

6.4 Governing law. This policy is governed by the laws of India, with exclusive jurisdiction of the courts at Bengaluru, Karnataka.

Summit Paycom Private Limited, Bengaluru, Karnataka, India.